Stakeholders' Communication
It is not only to achieve great accomplishment in the F&B industry but also to build a good relationship with and listen to the voices of our stakeholders such as our shareholders, government agencies, customers, suppliers, local residents, media, NPOs and employees. An-Shin values the stakeholders' opinions as a reference to refine strategy. We place importance on constant communication with stakeholders through the CSR, website, meetings, annual reports, e-news, MOS Life Journal, surveys, and social media, and etc. to pinpoint major concerns of stakeholders and voluntarily disclose sustainability performance.
An-Shin values the stakeholders' opinions as a reference to refine strategy. We place importance on constant communication with stakeholders through the CSR, website, meetings, annual reports, e-news, MOS Life periodicals, surveys, and social media, etc. to pinpoint major concerns of stakeholders and voluntarily disclose sustainability performances.
| Stakeholders | Definition | Concerned Topics | Communication Channels | Highlights | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Shareholders | Company performance, corporate governance and sustainable development are the topics most concerned by the shareholders. |
|
Annual shareholder meeting | Once a Year | |||||||||
| Quarterly financial report | Quarterly | ||||||||||||
| Annual report | Once a year | ||||||||||||
| Official website | Disclose Related Information | ||||||||||||
| Institutional investor conference | In progress | ||||||||||||
| TWSE market observation post system | Disclose Related Information | ||||||||||||
| Reply via phone or email | Reply 5 inquiries from investors and analysts | ||||||||||||
| Government Agencies | Compliance with laws and regulations is the basic requirement of government agencies for enterprises. It is also the key to the company's business performance and sustainable development. |
|
Daily regulation checks | Food safety regulations check by the Department of Quality Assurance | |||||||||
| Periodical regulation checks | Summarization and checks on corporate regulations by the Department of Legal Affairs | ||||||||||||
| Environmental law announcement | Update the environmental regulations when necessary and promote environmental awareness by the Department of General Affairs | ||||||||||||
| Processed personal data protection law announcement |
Related information announcement and amendment when necessary | ||||||||||||
| Food safety rules and regulations announcement |
Related information announcement and amendment when necessary | ||||||||||||
| Labor standards act announcement | Related information announcement and amendment when necessary | ||||||||||||
| Clients or Customers | Feedback from the clients and customers is highly valued and has become our driving force for continuous improvement. |
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Email (monthly) | Collect and analyze customers’ feedback periodically | |||||||||
| Suppliers or Contractors | An-Shin values food, services and quality, we treat our partners fairly and equally to achieve the goal of benefit sharing and sustainable growth. |
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Supplier meetings | Review the order status and negotiate with suppliers | |||||||||
| Audit (quarterly) | Implement supplier evaluation and factory audit | ||||||||||||
| Audit and counseling (yearly) | Conduct factory audits for products, logistics supplier, packaging labels by following the annual plan | ||||||||||||
| Local Residents | Interact and communicate with the residents to understand their concerns, hence building a harmonious relationship. |
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MOS Life Journal | Published 11 issues in 2020 | |||||||||
| Annual CSR report | Published | ||||||||||||
| Media | Value the interaction with media and give immediate response all the time to improve company image. |
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Press conference (bi-quarterly) | 4 press conferences in 2019 | |||||||||
| Press release (2-4 press releases per month) | 45 press releases in 2020 | ||||||||||||
| NPOs | NPOs focus on public wellbeing and benefits, which is chimed in with our philosophy. We listen to the public opinion to better understand their needs. |
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Official website | Related information disclosure | |||||||||
| Mailbox and phone service | Reply and discussion | ||||||||||||
| Employees | Employees are the most valuable assets for a company. We value the opinions of employees and hope to create a happy workplace. |
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Quarterly labor-management meeting | Forums for a part-time employee. 4 labor-management meetings are held in 2020 with 4 concluded agendas |
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| Employee welfare committee meeting | Quarterly | ||||||||||||
| Employee appeal mailbox | Replied 11 appeals | ||||||||||||