Customer Satisfaction Survey

The customer satisfaction depends on the gaps between expectations and reality. With the rising consumer awareness, An-Shin puts great effort in achieving customer satisfaction, every store is required to collect at least 30 customer survey forms to ensure consistent service quality. The data collected is analyzed by the Customer Service Team to determine whether the store has achieved their target (Goal set for 2020 customer satisfaction score is 84.5 ). 

As a result, the overall  monthly customer satisfaction reached the goal. If there is store that fails to meet the standard for 3 consecutive months, we will issue an "Abnormality Handling Form" and request the store to take corrective measures. The store needs to propose improvement measures for items with poor satisfaction, followed by the tracking and confirmation of supervisors before closing case.