Name: MOS CSR - Sustainability MOS
Address: TW

It is not only to achieve great accomplishment in the F&B industry but also to build a good relationship with and listen to the voices of our stakeholders such as our shareholders, government agencies, customers, suppliers, local residents, media, NPOs and employees. An-Shin values the stakeholders' opinions as a reference to refine strategy. We place importance on constant communication with stakeholders through the CSR, website, meetings, annual reports, e-news, MOS Life Journal, surveys, and social media, and etc. to pinpoint major concerns of stakeholders and voluntarily disclose sustainability performance.

An-Shin values the stakeholders' opinions as a reference to refine strategy. We place importance on constant communication with stakeholders through the CSR, website, meetings, annual reports, e-news, MOS Life periodicals, surveys, and social media, etc. to pinpoint major concerns of stakeholders and voluntarily disclose sustainability performances.

Stakeholders	Definition	Concerned Topics	Communication Channels	Highlights
Shareholders	Company performance, corporate governance and sustainable development are the topics most concerned by the shareholders.	Economic performance & corporate governance Product & service innovation Customer health and safety Food traceability	Annual shareholder meeting	Once a Year
			Quarterly financial report	Quarterly
			Annual report	Once a year
			Official website	Disclose Related Information
			Institutional investor conference	In progress
			TWSE market observation post system	Disclose Related Information
			Reply via phone or email	Reply 5 inquiries from investors and analysts
Government Agencies	Compliance with laws and regulations is the basic requirement of government agencies for enterprises. It is also the key to the company's business performance and sustainable development.	Economic performance & corpo- rate governance Compliance with environmental protection regulations Compliance with socioeconomic regulations Customer health and food safety Product and service innovation	Daily regulation checks	Food safety regulations check by the Department of Quality Assurance
			Periodical regulation checks	Summarization and checks on corporate regulations by the Department of Legal Affairs
			Environmental law announcement	Update the environmental regulations when necessary and promote environmental awareness by the Department of General Affairs
			Processed personal data protection law announcement	Related information announcement and amendment when necessary
			Food safety rules and regulations announcement	Related information announcement and amendment when necessary
			Labor standards act announcement	Related information announcement and amendment when necessary
Clients or Customers	Feedback from the clients and customers is highly valued and has become our driving force for continuous improvement.	Food traceability Product and service innovation Customer health and food safety Economic performance & corporate governance	Email (monthly)	Collect and analyze customers’ feedback periodically
Suppliers or Contractors	An-Shin values food, services and quality, we treat our partners fairly and equally to achieve the goal of benefit sharing and sustainable growth.	Food traceability Procurement procedure Product and service innovation Raw materials	Supplier meetings	Review the order status and negotiate with suppliers
			Audit (quarterly)	Implement supplier evaluation and factory audit
			Audit and counseling (yearly)	Conduct factory audits for products, logistics supplier, packaging labels by following the annual plan
Local Residents	Interact and communicate with the residents to understand their concerns, hence building a harmonious relationship.	Emissions Waste and effluents Compliance with environmental protection laws and regulations Customer health and safety	MOS Life Journal	Published 11 issues in 2020
Local Residents			Annual CSR report	Published
Media	Value the interaction with media and give immediate response all the time to improve company image.	Climate change Compliance with environmental protection regulations Compliance with socioeconomic regulations Economic performance & corporate governance	Press conference (bi-quarterly)	4 press conferences in 2019
Media			Press release (2-4 press releases per month)	45 press releases in 2020
NPOs	NPOs focus on public wellbeing and benefits, which is chimed in with our philosophy. We listen to the public opinion to better understand their needs.	Waste and effluents Cprompliance with environmental otection regulations Compliance with socioeconomic regulations Emissions Supplier Environmental Assessment	Official website	Related information disclosure
NPOs			Mailbox and phone service	Reply and discussion
Employees	Employees are the most valuable assets for a company. We value the opinions of employees and hope to create a happy workplace.	Customer health and safety Food traceability Product and service innovation Labor relations.	Quarterly labor-management meeting	Forums for a part-time employee. 4 labor-management meetings are held in 2020 with 4 concluded agendas
			Employee welfare committee meeting	Quarterly
			Employee appeal mailbox	Replied 11 appeals

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Stakeholders' Communication